The account in Social Marketplace (socialmarketplace.thepeopleofasia.com) is different from the one in our Publishing platform (thepeopleofasia.com). If you have created an account in the Publishing platform, you may need to create a new one in the Social Marketplace.
You can change your password in the Profile section at My Account page.
Once an order has been made, you cannot cancel your order. You may contact our Organiser to cancel your order. However, cancellation policy might be different for every Organiser. Should the Organiser agree to cancel your order, you may request for refund through our Customer Support.
A refund can only be eligible for 14 days after your purchase. Any refund request received after will not be eligible for a refund. To refund your products, you will need to inform the team at [email protected] and you will receive a refund request form. This form should be submitted within a maximum of 3 business days.
You may choose your shipment using DHL or Pos Malaysia, depending on the Organiser’s location. We have shipping options using JNE and Pos Indonesia only for shipment within Indonesia.
Usually our Organisers will prepare your order within 2 working days before it’s shipped. Once it’s picked up, the logistics will process the delivery as soon as possible. However, please note that each logistics company will have their own regulations for shipping. You may check their websites for information regarding the shipping.
To track your shipping, you can go to the logistics company’s website and input the Airwaybill number. You can get the Airwaybill number on My Account once your order has been processed bu\y the logistics.
You may contact us at [email protected] for further information.
You may contact us at [email protected] for further information.
You may report to us through Customer Support and we will need to confirm the cause of the defects. Defect products will only be eligible for a replacement or a refund if it’s a mistake by our Organisers (not limited to: Organiser sends a wrong item, not properly packed, and production error) and as long as it is within 14 days of your purchase. You may submit the request through Customer Support. However, please note that some items are not mass produced and it’s unlikely to be replaced. In this case, you may only request for a refund. If the defects are caused during the shipping process, will not be eligible for replacement or refund and you may need to contact the logistics.
You can contact the organiser straight away by heading to your dashboard and find the organiser’s contact information under your Confirmed Order. From there, you can also request a reschedule with the organiser. Should you be unavailable for the reschedule, you may request for a refund through Customer Support.